The Go Solution is Hiring!

Open Positions

Job Description:

The Insurance Telesales Representative will receive incoming calls from potential customers of The Go Solution’s Insurance business, ExactQuote. These calls are generated by a variety of sources including: mail campaigns, internet leads, strategic partnerships, as well as by internal referrals. The rep will utilize a consultative sales approach to sell insurance policies to prospective policy holders by providing rate quotes and coverage information that helps them live safer, more secure lives. The rep will counsel prospects and policyholders on coverage, limits and regulations while developing quotes based upon risk information. The rep is responsible for closing inbound sales from leads generated from mail campaigns. They will also evaluate risks utilizing underwriting rules and guidelines in order to bind coverage.

Responsibilities:

Identify customer needs using a needs based selling approach then recommend plans and accurately answer customer questions
Provide solutions that make it easy for the customer to decide on the plan while overcoming customer objections
Handle inbound calls to enroll customers compliantly and efficiently into selected Insurance and update customer accounts thoroughly
Effectively manage sales pipeline
Deliver expected sales for individual, team and overall targets (conversion rate, close ratio, etc.)
Actively manage a book of business to ensure all customers’ needs are met on a timely basis (respond to voicemails, internal chat requests, and partner with customer service and operations, handle and support customer complaints and/or client escalations)
Deliver a consistently positive customer experience in a highly ethical and professional manner
Ensure sales quality by asking questions and partnering with management support as needed

Requirements:

High school degree required, College degree preferred
Current Texas General Lines Life and Health License
Agency Insurance Experience
Position must handle detail-oriented work with good problem solving skills
Ability to multi-task and adapt as issues arise
Ability to independently prioritize workload
Basic computer knowledge; ability to navigate CRM software
Excellent verbal and written skills Team player with a positive attitude

Benefits:

$31,200 Base Salary plus a competitive commission program
Schedule is 10am-7pm, Mon-Fri
This is a full-time, onsite position
Health, dental, vision, life and voluntary insurance plans
401(k) with generous company match
Paid vacation time

Job Description:

Client Services is an important part of maintaining an ongoing client relationship. We actively engage our customers and make sure they are 100% satisfied with the resolution to their issue. If we can’t directly assist, we steer our customer in the right direction. Often, when the customer reaches us, they have a pending installation, or are newly activated. When customers call, a friendly voice (the Customer Service Representative) answers the line and is willing to go above and beyond to assist with issues or answer questions. This helps reassure them about the value of the products and services we offer.

Our managers are friendly and helpful, and offer a lot of one-on-one coaching to develop the staff. The company has prizes and contests to recognize individuals doing a great job. If customer service is your thing, The Go Solution is the place to be!

Job Responsibilities:

  • Assist customers with product features and installation needs for TV, Internet, phone and security services
  • Provide quality support service through one-call resolution to establish a long-term customer relation
  • Maintain performance standards in regards to productivity, quality assurance scores, attendance, etc
  • Identify customer “WIN’s” (wants, interests & needs) and qualify for sales opportunities

Requirements:

  • 1 year of Customer Service experience required, preferably in a call center environment
  • Effective communication skills (excellent opportunity for bilingual candidates), both oral and written
  • Above-average computer skills with the ability to learn new software applications
  • High school diploma or equivalent required, some college preferred
  • Must be able to work weekends and closing shifts (until 11pm)

Benefits:

  • $10/hour plus any additional commissions
  • Health, dental, vision, life and voluntary insurance programs
  • 401(k) with generous company match
  • Paid vacation time

JOB REQUIREMENTS
Job Responsibilities:

Answer inbound calls from potential customers seeking home technology solutions including TV, Internet, phone and security services
Identify customer “WIN’s” (wants, interests & needs) and qualify for sales opportunities
Overcome objections and convert opportunities to sales through your trained process
Accurately build customer accounts using various customized software applications

Requirements

Motivated and driven to succeed
Outstanding communication skills (excellent opportunity for bilingual candidates)
Strong attention to detail
Highly energetic and positive attitude
Professional, reliable and honest work ethic
Flexibility in work schedule
Sales, sales-related and/or customer service experience a strong plus
High school diploma or equivalent required, some college preferred

Compensation & Benefits

Paid training program
Uncapped commission pay structure (average reps earn $45K-$50K per year / top reps earn $75K-$100 per year)
Bonus and incentive pay opportunities
Health, dental, vision, life and voluntary insurance programs
401(k) with generous company match
Paid vacation time
Ask about our work from home program

Employee Perks

Strong and stable earning potential (bi-weekly pay plan)
Monthly and annual employee recognition awards
Flexible schedules available
Frequent giveaways
Home or office work environment
Company sponsored events and outings
Career growth opportunities; professional development programs
Many community involvement opportunities
NO cold-calling and NO prospecting; all leads provided

Do you speak  both English and Spanish , and are looking for an amazing customer service job with a growing company?

 

Then look no further!

We’re The Go Solution, located in Northwest Houston (on 290, between 610 and Beltway 8), and we’re looking for quality bilingual customer service representatives. We are an authorized retailer of many well-known cable, satellite and internet products from companies such as:

·         DISH Network

·         DISH Latino

·         AT&T

·         TimeWarner Cable

·         Comcast/Xfinity

·         Verizon

·         Plus Many More!

We offer paid training, flexible schedules, an amazing inside work environment. We’re ready for great people like you!

Requirements:

·         Customer Service, Sales, IT, Retail or Call Center experience desired.

·         Computer proficiency for data processing

·         Ability to communicate effectively in both English and Spanish

Responsibilities:

·         Provide an exceptional customer service experience by phone

·         Accurately maintain customer accounts

·         Be a great team member

Other Benefits:

·         $10/hr guarantee and additional incentives.

·         Comprehensive benefits with Aetna after 60 days

·         Paid time off after 90 days

·         Relaxed but professional dress code (wear shorts during the summer!)

·         Company events like lunches, picnics, parties, and more

You want a great career, and we want great candidates. Let’s get started today!

Job Type: Full-time

Submit Your Online Application Today!